HELP & RESOURCES

Support Center

Get the help you need with our comprehensive support resources and dedicated technical team.

Technical Support

Get direct assistance from our technical team for any issues you encounter with our platform.

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Knowledge Base

Browse our extensive collection of articles, guides, and tutorials to find answers quickly.

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FAQs

Find answers to commonly asked questions about our products, services, and pricing.

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Video Tutorials

Watch step-by-step video guides to learn how to use all features of our platform effectively.

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Documentation

Access detailed technical documentation, API references, and implementation guides.

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Community Forum

Connect with other users, share experiences, and get advice from the Aourix community.

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Support Hours

  • Monday - Friday: 9:00 AM - 6:00 PM AEST
  • Saturday: 10:00 AM - 2:00 PM AEST
  • 24/7 Emergency Support for Enterprise Clients

Response Times

  • Critical Issues: 2-4 hours
  • High Priority: 4-8 hours
  • Medium Priority: 24 hours
  • Low Priority: 48 hours

Submit a Support Ticket