Help when you need it.
Most questions are answered by a three-minute lesson or the guide inside the app. For everything else, a person replies within one business day.
Where to start
Aourix Academy
Thirty short video lessons in the order you would set the platform up: master data, sales, products, inventory, production, procurement and Genie.
Open the Academy →In-app product guide
Every screen in Aourix has a guide page and a quick-start checklist. Open it from the help icon in the bottom-right corner of the app.
Log in to Aourix →Email the team
Write to us with what you were doing and what you expected to happen. Screenshots help. We reply within one business day, Melbourne time.
info@aourix.com →Monday to Friday, 9:00 to 18:00 Melbourne time.
Messages sent outside those hours are answered the next business day. If something is stopping a dispatch or a batch, say so in the subject line and we will look at it first.
Send us a message
Use the same form as sales: pick "Not sure yet", describe the problem, and it reaches the people who built the screen you are on.